Grey Cream Stripe Pin Buckle Adjustable Large Fashion Dog Collar

Thank you for shopping with Boudewijn H F Geiger. Focused on offering high-quality pet accessories, daily pet supplies and animal care essentials for global shoppers, our brand adheres to strict order fulfillment and cross-border logistics standards. We prioritize precise order handling, specialized protective packaging tailored for pet goods, and reliable shipping solutions to ensure every order is delivered accurately, intact and within a practical delivery period.

1. Order Processing Time

Every confirmed pet product order will undergo internal quality verification, item sorting and secure packaging within 1-3 business days after order confirmation, excluding weekends and national public holidays. Processing timelines may be prolonged during peak shopping seasons and promotional events due to increased order volumes. Our team will issue official email notifications to customers if noticeable shipping delays occur.

2. Shipping Fees and Delivery Projections

All logistics fees for pet supply orders are dynamically calculated and clearly showcased on the checkout page prior to payment, ensuring full transparency of all shipping-related expenses for every transaction.Estimated delivery times:Standard Shipping: 7-15 business daysAll listed delivery durations are non-binding estimated values. Actual parcel arrival progress may fluctuate due to courier service disruptions, customs clearance reviews, inclement weather, cross-border logistical bottlenecks and regional holiday schedules worldwide.

3. Shipment Confirmation and Live Tracking

Once your pet product order is dispatched from our warehouse facility, you will receive an automated shipment confirmation email containing exclusive tracking credentials for real-time parcel monitoring.Tracking information and logistics status updates will generally be activated and available for online monitoring within 24-48 hours after the shipping carrier completes parcel pickup and official system registration.

4. Incorrect Address Liability Clause

Customers are solely responsible for verifying the accuracy and completeness of their shipping address during the checkout process to prevent delivery errors and package returns.Boudewijn H F Geiger disclaims all liability for parcels misdelivered, undeliverable or returned due to inaccurate or incomplete recipient details provided by customers. Any packages returned as a result of address discrepancies will incur additional reshipping fees that must be covered by the buyer.

5. Lost and Damaged Parcel Resolution

If your parcel is lost during international transit, please reach out to our customer support team within 7 days of your expected delivery date to initiate a formal logistics investigation.If your pet products arrive with physical damage or compromised packaging upon delivery, please submit a support ticket within 48 hours of receipt. Clear photographic evidence of damaged merchandise and original packaging is required for validation, and our team will resolve the issue efficiently.

6. Product Usage Guidelines & Customs Regulations

Each pet supply product comes with official operational and maintenance instructions for daily use. Boudewijn H F Geiger accepts no responsibility for product wear, damage or functional defects caused by improper use, incorrect maintenance, unauthorized modification or user negligence.International shipments may be subject to import duties, customs taxes and clearance fees enforced by destination country authorities. These supplementary charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any inquiries or clarification regarding this Shipping Policy and your order logistics status, please connect with our dedicated support team via the official details below:Trade Name: Boudewijn H F GeigerPhone number: +31 0685637778Email: contact@originfetch.shopPhysical address: Marnix van St. Aldegondestraat 95, 4142 CA Leerdam, Netherlands

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@originfetch.shop. Please note that returns will need to be sent to the following address: Marnix van St. Aldegondestraat 95, 4142 CA Leerdam, Netherlands
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@originfetch.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@originfetch.shop.